Amira Boland is a Visiting Fellow with the McCourt School’s Better Government Lab on a temporary assignment from her role as the lead for Federal Customer Experience at the Office of Management and Budget (OMB) in the Executive Office of the President. Amira joined the Federal government in 2015 as a founding member of the White House Social and Behavioral Sciences Team. She left the private sector where she’d been working with financial institutions and insurance companies on products based on individuals’ spending, saving, and risk-taking behavior and with other public institutions on forming innovative delivery teams at the center of government. Following the Obama Administration, Amira worked to institutionalize SBST as the Office of Evaluation Sciences at the General Services Administration, a team that works across government to build the capacity of civil servants to embed evaluations, and Randomized Controlled Trials whenever possible, into their program delivery. Amira joined OMB in 2018 as the lead for Federal Customer Experience, and has built a team working to implement Executive Order 14058 on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Amira also coordinated OMB’s work implementing the first Executive Order of the Biden-Harris Administration, Executive Order 13985, on Advancing Racial Equity and Support for Underserved Communities Through the Federal Government and supports ongoing cross-government initiatives to better account for, calculate, and reduce administrative burdens. Amira is a proud mom of two and ramblin’ wreck from Georgia Tech.
