Managing Workplace Conflict

Dates & Costs

June 7 - 8
9:00 a.m. - 4:45 p.m.

$1,600 (regular tuition)
$1,360 (before May 16)
$1,360 (McCourt School alumni)
$1,200 (McCourt School students)

NOTE: Course was cancelled for 2016.

Target Audience

This class is open to all participants regardless of sector or experience level.

Course Description

Whether collaborating with peers, managing direct reports, or dealing with difficult supervisors, conflict abounds at all levels of an organization. In this practical, hands-on course, you will navigate the complexity of workplace conflict through analysis of core communication challenges and strategies for managing difficult conversations. The course will provide tools for managing interpersonal dynamics in scenarios such as performance reviews, interdepartmental collaboration, and partnering with external organizations.

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By the end of the course, participants will be able to:

  1. Identify diverse conflict styles and productive approaches to managing them

  2. Improve your communication approach to enhance working relationships

  3. Recognize underlying causes of conflict in challenging conversations

  4. Manage difficult team dynamics to improve overall performance

  5. Engage colleagues in constructive problem solving


Rachel Milner Gillers has created and delivered conflict management, negotiation, and mediation workshops for government, industry and non-profit clients worldwide. She has assisted the International Monetary Fund with workplace conflict resolution capacity building for managers operating in U.S. headquarters and foreign mission contexts, and has trained senior United Nations staff at regional offices in Congo and the Philippines in effective intra-agency conflict management. In the private sector, she has helped diverse clients including Procter & Gamble, Pfizer, and Merck to identify and overcome individual and organizational barriers to negotiating better agreements. She facilitates multi-stakeholder consensus building processes with participants from diverse perspectives, including a dialogue on prescription drug abuse convened by the Clinton Foundation’s Health Matters Initiative and the Johns Hopkins Bloomberg School of Health and attended by health care providers, industry, patients, policy experts and law enforcement. She is an adjunct professor of negotiation at Georgetown University’s Law Center and McCourt School of Public Policy, and has trained mediators and negotiators at the Harvard Mediation Program and the Harvard Negotiation Institute.


Students who complete this course will earn 1.2 continuing education units

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